Client Profile:  A New York based regional bank.

Challenge:  Our client, with over $12 Billion in assets, used a third-party-developed online banking application. During their tenure with that system, the client received numerous customer complaints about it. After the latest release of the application, this number grew by more than 500%.  This increase meant a significant increase in both help desk-related costs and in the cost of other maintenance activities. Ultimately, the client decided to replace their online application.

Solution:  SQA partnered with the bank to ensure a successful implementation of the new system. Our senior consultants were deployed to gather system requirements and help develop design documents for the new implementation.  From this research, SQA then formulated a testing strategy designed to mitigate risk related to the system transition.

Impact:  The bank successfully and smoothly transitioned to a new online banking technology. And as a direct result of the improved QA and test strategy, the bank experienced a noticeable reduction in help desk activity immediately following the release.