Bob’s Discount Furniture
SQA evaluated and validated the effectiveness of Help Desk processes, personnel and metrics. With an understanding of current challenges and future needs, SQA developed a prioritized and sequenced set of recommendations aligned with the company’s culture and goals.
- Help Desk Evaluation
- Skills Assessment
- Solutions Architect
As a trusted advisor, SQA used a customer-first approach to identify areas of improvement in Help Desk operations to increase customer confidence.