Cogito developed a highly configurable artificial intelligence software product to improve their clients’ customer engagement and employee performance. Using voice print metrics and dynamic dialog algorithms, they sought to increase the effectiveness of their client’s call centers by analyzing real-time dialogue and providing live behavioral guidance to phone representatives.
Collaborating with SQA to develop an automated regression framework, Cogito was able to test and validate client configurations and ensure algorithms were applied correctly. After successful implementation, SQA’s reusable framework helped them reduce defects, avoid rework, shrink costs and improve their customer experience.
- Artificial Intelligence (AI)
- Automation Frameworks
- Automation Architect
- Automation Tester
SQA helped Cogito reduce defects, shrink costs and improve customer experience by developing an automated regression framework to enable repeatable testing of a highly customizable AI software product.