In this 4 part series, we outline the most common obstacles to achieve effective APM and how to address them to save money, increase efficiencies, and protect the user experience (UX).
When done right, Application Performance Management (APM) gives companies increased visibility that reduces risk, enables better decision-making and provides peace of mind. However, many companies face organizational barriers that prevent them from fully harnessing the predictive power this discipline can bring.
Absence of Clear Performance Ownership
Responsibility for performance management is often fragmented. Rather than a designated function, performance becomes the part-time job of several team members – a peripheral responsibility that falls by the wayside when primary duties become paramount. Over time, performance becomes everyone’s and yet no one’s responsibility. And while production support managers, network engineers, admins, DBAs and developers all possess similar skills to performance engineers, they are not trained (or equally importantly, practiced) in identifying, replicating, isolating and remediating performance bottlenecks. These skill gaps become a major risk to the effective and efficient maintenance of infrastructure and tools.
WHAT TO DO?
Designate discrete performance roles and responsibilities.
It is critical to dedicate individuals whose sole job is to ensure the scalability, availability, and responsiveness of your systems. Embrace an organizational mindset that values performance as an integral and discrete part of the team, aligning roles and responsibilities appropriately. According to ITIL principles, an organization should ideally delegate a performance manager as well as a capacity manager. Beyond safeguarding day-to-day performance, the capacity manager looks to the future, making important decisions about buying and building. They ensure the organization is not only providing scalability and responsiveness to satisfy user needs, but doing so while efficiently utilizing existing infrastructure. The challenge here is integrating these processes in a way that protects both velocity and the customer experience. Take advantage of collaboration tools to increase agility and maintain visibility across teams.
Achieve Effective APM | Roadblock #3
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